Engaged employees are more inclined to deliver exceptional customer service, resulting in heightened customer satisfaction and loyalty. Yet, research shows that only 23% of employees worldwide are fully engaged. And employee disengagement doesn’t just affect the individual, but also their team and the business as a whole.
Read the new e-book from Effective Training Associates, “Creating and Engaging High-Performing Teams Using the 4C’s Model,” to learn how learning and development (L&D) leaders can improve the way employees grow and work together — and ensure continuous business success. You’ll gain insights on:
- The 4 C’s model: connection, communication, collaboration and celebration.
- Implementing the 4 C’s model in your organization.
- Measuring the impact of your deployment.
- And more.
